TERMS AND CONDITIONS

Last updated: 2025-01-30

1. Age and Identity Verification

• All customers must be 18 years of age or older with valid government-issued photo identification.
• Online orders require age verification upon delivery.
• We reserve the right to refuse service to anyone who cannot provide proper identification or payment method confirmation.

2. Online Ordering

• Orders can be placed 24/7 through our website.
• Orders are processed during regular business hours.
• Delivery available within designated service areas only.
• Same-day delivery cutoff times apply.
• Customers must be present with ID & last 4 digits from physical credit card for delivery acceptance.

3. Product Purchase and Limits

• All sales are subject to legal purchase limits.
• Customers may only purchase amounts within legal possession limits per order.
• Prices are subject to change without notice.
• Online prices may differ from in-store prices.

4. Payment Methods

• In-store: Cash and debit cards accepted
• Online: Visa Debit cards, e-transfers, and credit cards accepted
• All prices include applicable taxes
• Payment must be completed before order processing

5. Delivery Policy

• Valid ID & last 4 digits from physical credit card required upon delivery
• No delivery to P.O. boxes
• Delivery fees apply based on location
• Unattended deliveries are not permitted
• Delivery times are estimates only
• Orders may be canceled if delivery fails after 2 attempts

8. Privacy Policy

• Customer information collected for compliance only
• Personal information kept confidential and secure
• Ordering Information may be shared with regulatory authorities as required
• Website cookies used to enhance shopping experience

9. Loyalty Program

• Membership free to customers 18+
• Points earned on in-store and online purchases
• Points have no cash value
• Program terms subject to change with notice

10. Returns, Refunds, and Exchanges

• Returns and refund requests accepted for defective products within 7 days
• Original receipt and packaging are required
• Opened products cannot be returned unless defective
• Online orders must be inspected upon delivery
• Return shipping costs not refunded

11. Cancellations

• Online orders can be canceled before shipping
• Cancellation fees may apply
• Store credit issued for eligible cancellations

12. Health and Safety

• Products may be intoxicating – use responsibly
• Do not drive or operate machinery under influence
• Keep products secure and away from minors
• Consult healthcare provider about possible interactions

13. Website Usage

• Website access is age-restricted
• Account creation required for loyalty for online ordering
• Users responsible for maintaining account security
• We reserve right to suspend accounts for misuse

14. Liability

• NUMO Cannabis not liable for product misuse
• Customers assume all risks associated with purchase and use
• Medical claims about products not made or endorsed
• Website may be unavailable periodically for maintenance

By making a purchase at NUMO Cannabis, either in-store or online, customers acknowledge and agree to these terms and conditions.